CUSTOMER SATISFACTION QUESTIONNAIRE

To enable us to constantly improve the efficiency of our service, you are kindly requested to express your opinion by filling in this questionnaire.

State your degree of satisfaction on the following scale:
1 not at all satisfied, 2 not very satisfied, 3 fairly satisfied, 4 satisfied, 5 very satisfied

Company name
City   Country
Filled in by: Surname  Name  Function
1 TECHNICAL ASSESSMENT:	1	2	3	4	5
1.1 Product performance
1.2 Product reliability
1.3 Product durability
1.4 Ability of the company to respond to needs and offer suitable       products/solutions
1.5 Innovation of the products/solutions offered
1.6 Compliance with agreed product specifications
1.7 Completeness of the documentation supplied
1.8 Packaging method used
1.9 Marking of packaging and finished products
1.10 Compliance with delivery times
1.11 After-sales technical service
1.12 Overall satisfaction with the company
1.13 Do you intend to purchase from Eredi Scabini again?	Yes		No
1.14 Would you recommend our company to other people?	Yes		No

Filled in by: Surname  Name  Function
2 COMMERCIAL ASSESSMENT:	1	2	3	4	5
2.1 Completeness of the offers received
2.2 Clarity of confirmation of order
2.3 Range of products offered
2.4 Attitude of sales staff
2.5 Speed in providing replies
2.6 Clarity and precision of replies
2.7 Flexibility in carrying out urgent orders
2.8 Overall satisfaction with the company
2.9 Do you intend to purchase from Eredi Scabini again?	Yes		No
2.10 Would you recommend our company to other people?	Yes		No
3 HOW DID YOU FIND OUT ABOUT EREDI SCABINI? Contacted by your representative Recommendation/word of mouth Site/Advertising Other(Specify)
Any further comments and/or remarks:

N.B.: The data collected will be used for internal statistical purposes and for the implementation of our ISO 9011:2000 Quality System.
The data will be disclosed, if at all, in aggregate form only, and it will not be possible to identify the individual respondent.